Frequently Asked Questions

Yes. All the usual precautions have been taken including scanned entry, temperature checks, declaration forms, the wearing of facemasks and individual bento meals.

In addition, we have limited the number of participants per class to accommodate for social distancing measures. We have invested in the redesign of our training tables to seat 1 person per table, now inclusive of power sockets, USB and wireless phone charging.

No. But we do provide two meals during our two breaks of each day of the course. If you have any special meal requirements, please let us know in advance. All meals are Halal and are served as individual bento set meals.

When payment is made, you will have 1 year (365 days) in which to access and complete the course.

No. These courses are designed to be completely self-contained and self-directed.

Yes, you will receive a e-certificate upon 100% completion of the course.

No. So please ensure you read through the terms and conditions clearly. And make sure before you buy that these are the right courses for you and your needs.

Yes, for more information on the process and pricing you can contact Impress Training directly at mail@impresstraining.com

We will process your registration and send you a confirmation email, detailing the time and date of your course and links to sign-in. In addition, we will provide some introductory information (eGUides).

You will need to download and install the Zoom app depending what type of computer you are using, i.e., Mac or Windows.

Yes. For those claiming SkillsFuture Credits, participants must keep webcams on for the visual attendance and be visually present throughout the course as per SSG requirement.

In addition, it just makes it easier for trainers to engage with you if they have some visual reference and interaction. Making it a more interesting learning experience for everyone. 

Yes, all your training materials will be available on the learning platform with all materials being in electronic and downloadable forms.

9.00am we would require participants to start logging-in and if there are any last-minute issues, we can deal with those before the start of course. The course starts promptly at 9.30am. The course is divided into four blocks of 90 minutes with two 20-minute short breaks and a 1-hour lunch break.

Yes – but these are only for our own internal quality control purposes. These are not shared, distributed or made available to course participants and will be deleted 90-days after the course.

Yes, you will receive an e-certificate of attendance.

With regard to Virtual courses, if you face minor issues before the course, you can contact Impress Training, via email mail@impresstraining.com or phone (+65) 66369772. In addition, an Impress administrator will be present in each Live session and can be contacted via the chatroom function.

We would place a disclaimer here that certain technical issues cannot be resolved by Impress Training due to the nature on the course; and we are not an IT support centre. The respective providers would need to be contacted for issues relating to work devices or slow or intermittent internet.

Please carefully check any minimum requirements and do a system check prior to the start of the course. Please read through our available eGuides for further information.

Currently there are a few selected courses that are eligible under the SkillsFuture Series; so please feel free to contact us.

For employer-sponsored participants:

Trainee must be Singapore Citizen or Permanent Resident of Singapore and must be employed by companies in accordance to the Employment Act.

For Individual self-sponsored participants:

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

Absolutely. If you have a team of 8-12 pax, we can organise and curate courses and content just for your company. Please contact us at mail@impresstraining.com or call 98509058 for a discussion.

All the usual precautions have been taken including scanned entry, temperature checks, declaration forms, the wearing of facemasks and individual bento meals.

In addition, we have limited the number of participants per class to accommodate for social distancing measures. We have invested in the redesign of our training tables to seat 1 person per table, now inclusive of power sockets, USB and wireless phone charging.

Yes. Please feel to contact us and we’ll be in touch about the criteria we’re looking for and subject matter. Please contact us at mail@impresstraining.com, with an attached resume and an idea about what course you would like to add to our portfolio.